Damage Protection Policy
(Powered By Truvi)
Click here for Truvi
Ospite Bee offers hosts optional guest screening and damage protection through our trusted partner, Truvi.
This service helps protect hosts against property damage and provides additional peace of mind when accepting bookings.
Available Protection Options
*Standard Protection – Recommended
Cost: USD $25 per booking
Includes:
- Guest screening
- Damage protection from $0 up to $50,000
Best suited for:
- Apartments
- Guest houses
- Studios
- Most short-term rental properties
This option covers both small incidental damage and larger claims.
*Premium Protection
Cost: USD $16 per booking
Includes:
- Guest screening
- Damage protection from $500 up to $1,000,000
Best suited for:
- Luxury properties
- Villas
- High-value homes
This option does not cover damage below $500.
How It Works
- Hosts select their preferred protection option when managing their listing.
- The protection fee is charged per confirmed booking.
- Guest screening and damage claims are handled directly by Truvi.
- Ospite Bee facilitates access to this service but does not assess, approve, or pay claims.
Important Notes
- Damage protection is optional and chosen by the host.
- Guests are not charged separately for this service unless the host chooses to include it in their pricing.
- All claims are subject to Truvi’s terms, conditions, and claim assessment process.
Disclaimer
Ospite Bee is not an insurance provider and does not underwrite damage protection. Damage protection services are provided by Truvi, an independent third-party provider.
Host Onboarding Truvi Information
Click here for TruviDamage Protection Options
Damage Protection (Optional)
Ospite Bee partners with Truvi, a trusted third-party provider, to offer guest screening and damage protection.
As a host, you can choose to add damage protection to your listing. This protects you against accidental damage caused by guests during a stay.
You choose the level of protection that suits your property and risk tolerance.
Available Protection Options
Standard Protection (Most Popular)
- $25 per booking
- Covers damage from $0 to $50,000
- Includes guest screening
- Ideal for everyday hosting
Premium Protection
- $16 per booking
- Covers damage from $500 to $1,000,000
- Includes guest screening
- Best for high-value properties
Important to Know
- Protection is optional
- The host pays the protection fee
- Claims are handled directly by Truvi
- Ospite Bee does not approve or pay claims
Why Use Damage Protection ?
Protecting You and Your Property
Click here for TruviPeace of Mind at a Small Cost
Why Use Damage Protection ?
Protect your property. Avoid awkward deposits. Stay in control.
Accidents happen — broken items, stained linen, damaged furniture. Damage protection gives hosts peace of mind without chasing guests or holding deposits.
With Truvi-powered protection, you get:
✅ Guest screening before stays
✅ Financial protection for accidental damage
✅ No security deposits to manage
✅ Claims handled independently by a trusted third party
You host. Truvi handles the risk.
Whats Included With Truvi
Guest Screening and Damage Protection
Click here for TruviGuest Screening
Automated, frictionless Guest Screening:
We check your guest’s contact details are genuine We run their details against our internal watchlist of problem guests You get instant results in your booking report You can also customize screening per booking to include:
ID Verification: Confirm IDs are genuine with a biometric check Criminal Background Check: Use 2400+ national and federal criminal databases (US Only) Sex Offender Check: Compare guest details against US national sex offender registry (US Only)
Damage Protection
You choose the protection level from 0-1M. Zero guest friction. Used alongside Guest Screening on every booking.
We seamlessly handle your claims for:
- Accidental or intentional guest damage
- Damage to rental contents
- Smoke damage in non-smoking properties
- Unauthorized parties
- Damage caused by service animals
- Excessive cleaning costs
- Replacement of broken or ruined home accessories
- New towels and linens to replace excessively soiled ones
Claims Management
No more chasing guests for payment, gathering evidence, and negotiating settlements shouldn’t consume your time or damage your reputation.
When the worst happens, our dedicated Claims Management team will:
- Handle all communication with the guest and manage the recovery process
- Reach a settlement within 30 days
- Pay you directly within 3-5 business days of settlement
Damage Protection – FAQs
(Powered by Truvi)
Click here for TruviWhat is Truvi ?
Truvi is a third-party service that provides guest screening and damage protection for short-term rental hosts.
Is damage protection mandatory ?
No. Damage protection is optional and selected by the host.
What protection options are available ?
Option 1: Standard Protection (Recommended)
Cost: USD $25 per booking
Coverage: $0 – $50,000
Includes guest screening
Covers small and large damages
Option 2: Premium Protection
Cost: USD $16 per booking
Coverage: $500 – $1,000,000
Includes guest screening
Does not cover damages below $500
Who pays for the protection ?
The host pays the protection fee per booking. Hosts may choose to include this cost in their pricing.
How are guests screened ?
Truvi conducts automated guest screening prior to or during the booking process.
Who handles damage claims ?
All damage claims are handled directly by Truvi, not Ospite Bee.
Does Ospite Bee decide or pay claims ?
No. Ospite Bee does not assess, approve, or pay damage claims.
What types of damage are covered ?
Coverage may include accidental damage to property and contents, subject to Truvi’s terms and claim assessment.
Is this insurance ?
No. Truvi provides damage protection, not insurance.
Can I choose different protection levels for different listings ?
Yes. Hosts can select the protection option that best suits each property.
Where can I find Truvi’s full terms ?
Full terms and conditions are provided by Truvi during setup and claim submission.
Important Disclaimer
Damage protection services are provided by Truvi, an independent third-party provider. Ospite Bee is not an insurance provider and does not underwrite or guarantee coverage.