Privacy Policy

Ospite Bee Privacy Policy

Last updated: 01 January 2026

Ospite Bee (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the Ospite Bee platform (“Platform”).

By using Ospite Bee, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

  • Name
  • Email address
  • Phone number
  • Account login details
  • Profile information
  • Communication between hosts and guests

b) Booking & Transaction Information

  • Booking details (dates, listing, price)
  • Reviews and ratings
  • Bee Points activity
  • Payment-related information (processed securely via Stripe)

Note: Ospite Bee does not store full payment card details.

c) Technical Information

  • IP address
  • Browser type
  • Device information
  • Usage data and interactions with the Platform
  • Cookies and similar technologies

2. How We Use Your Information

We use your information to:

  • Provide and operate the Ospite Bee platform
  • Facilitate bookings between hosts and guests
  • Process payments via Stripe
  • Manage reviews and Bee Points
  • Communicate with you regarding bookings, support, or updates
  • Improve platform functionality and user experience
  • Detect fraud, abuse, or misuse
  • Comply with legal and regulatory obligations

3. Bee Points & Loyalty Data

If you participate in the Bee Points programme:

  • We collect and store information related to points earned, redeemed, or expired
  • Bee Points have no cash value and are used only within the platform
  • Bee Points data is linked to your account and is non-transferable

4. Legal Basis for Processing (GDPR)

If you are located in the United Kingdom, European Economic Area (EEA), or European Union (EU), we process your personal data under the following lawful bases:

  • Contractual necessity – to provide marketplace services and manage bookings
  • Legitimate interests – to improve security, prevent fraud, and operate our platform
  • Legal obligations – to comply with tax, financial, and regulatory requirements
  • Consent – where required, including marketing communications

5. Sharing Your Information

We do not sell your personal data.

We may share information only with:

  • Payment processors (e.g. Stripe) for secure transaction handling
  • Service providers that support platform operations (hosting, Sharetribe, email, analytics)
  • Legal or regulatory authorities, if required by law
  • Other users, only as necessary to complete a booking (e.g. host/guest communication)
  • All third parties are required to protect your data.

6. International Data Transfers

Ospite Bee operates globally. Your information may be transferred to and processed in countries outside your country of residence, including:

  • United Kingdom
  • European Union
  • United States
  • Other countries where our service providers operate

Where required by law, we use appropriate safeguards, including Standard Contractual Clauses, to protect your personal data.

7. Cookies & Tracking

We use cookies and similar technologies to:

  • Maintain secure sessions
  • Improve performance and usability
  • Analyse traffic and platform usage

You may manage cookies through your browser settings. Disabling cookies may affect platform functionality.

Please refer to our Cookie Policy for more information.

8. Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services
  • Meet legal, accounting, or regulatory requirements
  • Resolve disputes
  • Enforce agreements

You may request deletion of your account, subject to legal obligations.

9. Your GDPR Rights

If you are located in the UK, EU, or EEA, you have the following rights:

  • Access your personal data
  • Correct inaccurate or incomplete data
  • Request deletion of your data ("Right to be Forgotten")
  • Restrict processing of your data
  • Object to certain processing activities
  • Request transfer of your data to another provider (Data Portability)
  • Withdraw consent at any time where consent is used

To exercise these rights, contact:

privacy@ospitebee.com

We will respond within 30 days.

10. Automated Decision Making

Ospite Bee does not make legally significant decisions based solely on automated processing.

11. Data Security

We take reasonable technical and organisational measures to protect your information from unauthorised access, loss, or misuse.

However, no system can guarantee absolute security.

12. Third-Party Links

Ospite Bee may contain links to third-party websites or services. We are not responsible for their privacy practices.

13. Data Controller

For the purposes of UK GDPR and EU GDPR, the Data Controller is:

Ospite Bee Global Ltd
Website: www.ospitebee.com
Email: privacy@ospitebee.com

14. Right to Lodge a Complaint

If you are located in the United Kingdom, you may lodge a complaint with:

Information Commissioner’s Office (ICO)
https://ico.org.uk

If you are located in the EU, you may contact your local Data Protection Authority.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on the Platform, and continued use constitutes acceptance of the revised policy.

16. Contact Us

If you have questions about this Privacy Policy or how your data is handled, contact us at:

privacy@ospitebee.com
support@ospitebee.com
www.ospitebee.com